Complaint Procedure

 

Complaint Process
Mount Marty College's (MMC) primary objective is to assist students meet their academic goals through a positive and rigorous academic experience. In the case that a student has a concern, the College's procedures should be followed to address these concerns and/or complaints. Please see the academic policies section in the MMC course catalog.

If you are taking any MMC courses, and you have a complaint about your experience with MMC, you can follow MMC's process for student grievance. You may also contact the Higher Learning Commission, which is MMC's regional accrediting agency.
https://www.hlcommission.org/

Please select the appropriate link based on the nature of your concern and/or complaint.

Any person may file a complaint with the Executive Director of the South Dakota Board of Regents to obtain a review and appropriate action on allegations that an institution governed by the Board:

  • Violated South Dakota consumer protection laws;
  • Engaged in fraud or false advertising
  • Violated South Dakota laws relating to the licensure of post
  • Failed to provide an educational program meeting contemporary standarts for content and rigor;
  • Failed to assign qualified instructors; or
  • Violated one or more accreditation requirements.

Where the institution has not already considered and acted upon the complaint, the Executive Director will refer the matter to the institutional president for review and action. If the complaint challenges an institutional disposition of the complaint, the Executive Director will provide for an independent review and disposition of the allegations. The Executive Director may be contacted at:

South Dakota Board of Regents
Office of the Executive Director
306 East Capitol Avenue, Suite 200
Pierre, South Dakota 57501-2545
Phone: (605) 773-3455
Email: info@sdbor.edu

Allegations involving violation of consumer protection laws may also be filed with:

Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14 Ste 3
Pierre, SD 57501
Phone: (605) 773-4400
1-800-300-1986 (in-state only)
Fax: (605) 773-7163
Email: consumerhelp@state.sd.us
Online complaint form:
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx

For Students Residing In States Other Than South Dakota Who Have Complaints Relating Specifically To Distance Learning or Correspondence Education

Pursuant to the United States Department of Education's Program Integrity Rule, Mount Marty College is required to provide all prospective and current students with the contact information of the state agency or agencies that handle complaints against postsecondary education institutions offering distance learning or correspondence education within that state. Students residing in other states while enrolled in a course offered by Mount Marty College are encouraged to utilize the institution's internal complaint or review policies and procedures prior through these processes, a student may use the following list to identify the office(s) in the state in which the student resides to which the complaint against any public institution in South Dakota may be filed.

Agencies by State where these complaints may be filed can be found at the State Higher Education Executive Officers (SHEEO) State Authorization Main Web Page:
http://www.sheeo.org/stateauth/stateauth-agency.htm

If a student is not able to contact the appropriate agency in a given state, please contact the Offices of the South Dakota Board of Regents for assistance:

SOUTH DAKOTA BOARD OF REGENTS
306 East Capitol Ave, Suite 200
Pierre, SD 57501
Phone: (605) 773-345
Email: info@sdbor.edu